Links
Customer Support and Pre-sales
Knowledgebase
The Tsohost knowledgebase has been created in order to answer most common hosting related issues. From e-mail sending problems to ASP .NET configuration, there's a good chance you will find the answer to your query there, without the need to contact support.
Online Ticketing System
This is the most efficient way to request assistance with your hosting service at any time of day or night. If you are having trouble uploading your website, configuring your domain, setting up your e-mail one of our advisors will assist you.
Our online support system will allow you to view all of your current and historical support requests online, close and re-open cases and also lets you access support from anywhere without the need for e-mail.
If you have a technical enquiry we recommend raising a ticket in the first instance. If you then wish to speak to somebody by telephone regarding this, please call the number above and quote the ticket ID.
Click here to access the ticketing system
Our average support response time is 12 minutes.
Telephone Support
Tsohost also provides support by telephone during UK office hours, 9am to 11pm (GMT) 7 days a week, excluding public holidays. Please call 0800 024 2931.
If you are calling from a mobile from which 0800 numbers are not free, you can use our geographic number which is 01628 200161.
You can also request pre-sales assistance and support by e-mailing us at sales@tsohost.co.uk or support@tsohost.co.uk.
Customer Forum
An online forum is provided for customers at http://forums.tsohost.co.uk. This is provided free of charge for all visitors to our website (customers and non-customers) and can be used for:
- General chat
- Discussion of and member-to-member assistance with web design and development
- Requesting website critique from other members
- Discussion with other members about the hosting service we provide
- Feature requests
- Viewing and commenting on status/service announcements made by Tsohost staff
We only ask that any posts you make are comprehensible, civil and free from profanity.
Postal Address
If you need to write to us, please use the following address.
UK Webhosting Ltd
St Andrew's House
St Mary's Walk
Maidenhead
Berkshire
SL6 1QZ
