Customer Support and Pre-sales

Online Ticketing System

This is the most efficient way to request assistance with your hosting service at any time of day or night. If you are having trouble uploading your website, configuring your domain, setting up your e-mail one of our advisors will assist you.

Our online support system will allow you to view all of your current and historical support requests online, close and re-open cases and also lets you access support from anywhere without the need for e-mail.

If you have a technical enquiry we recommend raising a ticket in the first instance. If you then wish to speak to somebody by telephone regarding this, please call the number above and quote the ticket ID.

Click here to access the ticketing system

Telephone Support

Tsohost also provides support by telephone during UK office hours, 9am to 5pm (GMT) Monday to Friday, excluding public holidays. Please call 0800 024 2931.

E-mail

You can also request pre-sales assistance and support by e-mailing us at sales@tsohost.co.uk or support@tsohost.co.uk.

Customer Forum

An online forum is provided for customers at http://forums.tsohost.co.uk. This is provided free of charge for all visitors to our website (customers and non-customers) and can be used for:

General chat
Discussion of and member-to-member assistance with web design and development
Requesting website critique from other members
Discussion with other members about the hosting service we provide
Feature requests
Viewing and commenting on status/service announcements made by Tsohost staff

We only ask that any posts you make are comprehensible, civil and free from profanity.

Postal Address

If you need to write to us, please use the following address.