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30 Day Money Back Guarantee

Money Back Guarantee

As a leading provider of shared hosting packages for more than 5 years, Tsohost has established a reputation for reliability, performance, support and value for money. At Tsohost we work hard to provide you with the best possible service and we're so confident in this that we offer a no-quibble, 30 day money back guarantee. If you are unhappy for any reason within the first 30 days of opening your shared hosting account, you are free to cancel and receive a full refund including the time already used, less domain registration fees which are non-refundable.

We would however appreciate it if you got in touch with us before deciding to cancel so that we can address any problems you might be having.

 

99.9% Uptime Guarantee

Uptime Guarantee

At Tsohost, we own and operate our own high specification servers and multi-homed BGP network from our private suite in an industry-leading datacentre. We are so confident in our systems that we are pleased to be able to offer a 99.9% uptime guarantee. This is a promise that in any given month, your website (http service) will be unavailable for no more than 0.1% of the time - approximately 43 minutes (excluding any planned maintenance). If we fail to meet this target, you will receive a free month of service (upon application).

The uptime of the web service is checked at 5 minute intervals by our own internal monitoring system.

 

Why Tsohost Does Not Offer "Unlimited" Web Hosting

Here at Tsohost we like to offer our customers the absolute best value for money when it comes to web hosting. Price, features, reliability and support are important factors for all of our customers, and we aim to get the balance between all of these right. One important factor in this is telling our customers exactly what they are getting for their money, and as such there is no "unlimited" diskspace or "unlimited" bandwidth offered on any of our packages.

Both of the aforementioned resources are finite in nature, and any company offering "unlimited" diskspace and unlimited bandwidth will in actuality have limits imposed either artificially, or by the physical hardware their site is hosted on. We'd all love to own a hard disk that was infinite in size, alas, they're yet to be invented.